Hotel Dieu Hospital: Patient & Family Council

Patient Experience Advisors help the hospital to understand what matters most to patients and families and are part of the conversation about how to provide excellent outpatient care. Advisors may participate in the Patient & Family Council, take on public speaking to help educate others about patient and family-centred care, work on special hospital projects, attend staff orientation or participate in committees.

Patient Experience Advisors should have experiences as patients and/or as family members of patients who have received care at Hotel Dieu within the previous 5 years. A description of the role is available here.

Those interested should complete an Application Form outlining experiences at Hotel Dieu, expressing interest in becoming a Patient Experience Advisor and how you might like to get involved in the hospital.

For more information, visit their website here.

Kingston General Hospital: Patient and Family Advisory Council

The Patient and Family Advisory Council is composed of twelve former patients or family members of patients who have received care, plus four staff and a physician. Patient Experience Advisors are members of key service-based and corporate committees, including the Planning and Performance Committee, the Patient Flow Taskforce and the Patient Quality and Safety Steering Committee.

There are many active positions and short term committees across the organization where Patient Experience Advisors are partnering with staff to improve the patient experience.

Patients or family members who received care at Kingston General Hospital in the last five years are eligible.

Special qualifications are not needed to be an advisor. All training needed is provided.

Patient experience advisors help by sharing their story, participating in committee work, reviewing or helping create educational materials or work on short-term projects.

The lead for patient and family centred care is Daryl Bell and can be reached at (613) 549-6666 ext. 4424 or email at

To learn more about the Patient and Family Advisory Council, click here. For information about the Advisors, the programs and committees they serve on and other related information, please click here.

Updated August 9th, 2018