Cambridge Memorial Hospital: Patient & Family Advisory Council

Patient and Family Advisors make recommendations that influence and support Cambridge Memorial Hospital’s goal to provide an exceptional experience for patients and their families. Advisors are patients or family members who have experienced care, ideally within the last two years. They are reliable, committed and show concern for more than one issue or agenda beyond personal experience.

The Patient and Family Advisory Council has:

  • Helped shape important patient communication (parking, signage, information, etc.);
  • Reviewed hospital policies and procedures;
  • Advocated for free Wi-Fi in Emergency wait areas; and
  • Added the patient perspective with decisions around the interprofessional model of care initiative.

The advisor ensures the patient and family experience is reflected in all services and policies and is committed to patient-centered care and continuous improvement.

Meetings are held monthly or at the call of the chair. The council may determine to not meet during certain periods of the year. Meetings are approximately two hours in length.

At a minimum, you will likely volunteer about 4 hours per month. Once accepted, the membership term is two years, renewable for a maximum of 3 terms (6 years).

To apply, complete an online form by clicking here.

For more information about the Patient and Family Advisor Role click here.

You can also email Liane Barefoot at She is the Director Patient Experience, Risk and Quality and she manages the hospital’s Patient to Patient (P2P) program, which is a way for the Patient and Family Advisory Council to help validate recommendations and provide a greater community perspective on complex issues.

Cambridge Memorial Hospital also has a Mental Health Family Advisor program. It is a part of the Family Advisory Council and it reports to the Director of Mental Health Services. A representative of the FAC will sit on the mental health Quality and Operations Committee. Advisors ensure that the patient and family experience is reflected in all CMH services and policies.

The application form for this program can be accessed here.

For more information click here or contact the CMH’s president’s office at (519) 621-2333 ext. 2350.

For information on service resumption (due to COVID-19) click here.