Richmond Hill

Mackenzie Health: Patient and Family Advisory Council

Mackenzie Health values the feedback and suggestions of its patients, their family members and caregivers. The Patient and Family Advisory Council (PFAC) works collaboratively with Mackenzie Health to include the voice of patients and their families and/or caregivers in programs, services and plans for the future.

Patients, family members and/or caregivers of patients who have received services at Mackenzie Health or any of its community locations within the last two years can apply to become a volunteer PFAC Advisor. By sharing unique experiences and perspectives, Advisors contribute to making a difference in the care experience.

The goal of the Council is to:

  • Ensure perspective of patients, family members and/or their caregivers is always considered and incorporated in organizational activities; and
  • Listen and learn from patients, family members and/or their caregivers to embed the patient voice throughout the organization.

The council is comprised of between 18 and 24 patients, family members of patients and/or caregivers of patients who have received services from Mackenzie Health in the last two years. These community members will act as Advisors to Mackenzie Health. The Council includes 6-8 staff positions.

The term length is two years, with the option to renew for additional one-year terms.

Parking is complimentary for all member activities.

Participation requires a time commitment of approximately 2 hours per month to attend the council meeting, as well as additional time to read pre-circulated materials to prepare for our discussion.

For more information, click here.

To learn more about the Patient and Family Advisor Role please contact:

Richmond Hill – 905-883-1212

Vaughan – 905-832-4554 ext. 7040